Deliveries Not Allowed in Korean Apartments

Article from News1:

“Delivery Trucks Not Allowed”…Deliverymen vs Apartment Residents, Conflicts Abound

deliveries not allowed in korean apartment

In the A apartment complex in Jamshil, Seoul. For the last few years, deliverymen have not been allowed to enter the apartment complex grounds. The residents have blocked the entrance of delivery trucks for safety reasons. Delivery company B attempted to use the underground parking lot as an alternative, but they were faced with another “problem.” The ceiling of the parking garage was too low for delivery trucks to enter. Company B could either decrease the height of their delivery trucks to allow for entrance into the underground garage, or leave the parcels in storage places or in the care of the apartment security office. But then, the residents would complain and say “Why aren’t parcels being delivered to my door?”

The delivery company is finding itself in conflict with the apartment complex over the delivery truck’s inability to enter the apartment grounds. Residents are simultaneously calling for the delivery company to consider resident “safety” as well as resident “convenience,” but from the delivery company’s perspective, it is difficult for them to satisfy both demands.

On Jan. 31st, according to the delivery industry, delivery companies are having conflicts with residents in new or reconstructed apartments in Bundang, Ilsan, Gimpo, and other cities in Shindoshi over inability to enter the apartment complex. The conflict is worsening, as recently apartment residents have been getting rid of above ground parking garages or decreasing the number of streets around the complex, and have been erecting parks and green spaces on a large scale.

Residents who moved-in to the C Apartments at Gimpo last year had a large difference in opinion from the newly established delivery company over the no entrance policy.

Mr. D, who lives in the apartment supports the no admittance policy saying, “During this time, we’ve felt discomfort because of the speed at which the delivery trucks drive on the grounds of the complex” and “Now, I can be at peace knowing kids can safely run and play in the complex.”

Mr. E does not support the policy, saying, “Recently, one delivery driver contacted me, saying, ‘Because of the regulations, I left your parcel in the ice box at the security office, so you can pick it up there’ and ‘The parcel was heavy, and difficult to carry, so it was annoying to have to carry it all the way from the ice box to my house.’

The reason the apartment complex does not allow delivery trucks to enter is for safety purposes. They are regulating the entrance of delivery trucks to prevent accidents involving delivery trucks from happening. Some high-class apartments even complain that allowing delivery trucks to enter the complex damages the residential environment, or assert that it even causes housing value to fall.

The problem is that residents do not have a unified opinion about whether to allow delivery trucks to enter the complex, and are each making different demands of the delivery company.

There are many delivery people who suggest leaving the parcel with the security office, or putting the parcel in a storage location if they are not able to enter the complex. Some residents are having to put up with picking up the parcels themselves.

But according to the delivery industry, it’s very rare to have an apartment where all the residents support blocking entrance to the complex. Some residents say “Why can’t they deliver the parcel to my door?” and individually lodge complaints with the delivery company.

The alternative is for the delivery company to use delivery trucks that are shorter and can drive into the parking garages, or park the truck outside the apartment complex, and load up a hand cart to deliver parcels to residents. Deliverymen are not happy about this method, as it would increase the labor intensity and decrease income. The income earned depends on the number of parcels delivered, so every day, they battle with the time required to deliver packages.

A representative from delivery company B says, “Two-thirds of our trucks are shorter, but because we need to load up the products, the drivers have no choice but to avoid using the shorter trucks.” “Also, the trucks are so small drivers need to bend over when entering, and it makes it harder to move the parcels.

The representative added, “Delivery companies are offering to give drivers of the smaller trucks additional wages, but the number of applicants is even decreasing.” “It will take longer to deliver packages if we use a handcart to deliver them, so people in other regions will make it difficult for us and complain “Why is it taking so long?”

Comments from Naver :


If delivery trucks can’t enter the complex, deliverymen will just have to throw the parcels into the complex for residents to retrieve. If you don’t want the trucks to come in, don’t request a delivery.

omag****[Responding to above]

Honestly, is the apartment complex a playground? I put up with it and go about my day when the kids run around yelling, so when the deliverymen come, they just need to put up with it and go about their duties as well. We need to understand each other and live together in harmony. To put it bluntly, if you take an issue with the delivery, can I put a headlock on the boys who yell and talk loudly in the complex? Chill out. They’re your kids, so of course in your eyes they’re precious. But when they’re running around the apartment screaming, no one likes them.


Think about the deliverymen! Things that are heavy for you to lift are also heavy for them to lift. You should give them a place nearby to park their car when they’re making deliveries.


If it seems they’ll say the delivery men can’t enter the complex…you shouldn’t ask for something to be delivered then to the apartment then…


It doesn’t seem like these yangban [noblemen in the Joseon Dynasty] use delivery service?


keke then should the deliverymen just throw the parcel on the ground for people to pick up? Be humane and let them come into the apartment complex.


Charge extra delivery fees to deliver to apartment complexes like the ones above. Like the fees charged when they deliver to a mountainous area… Doesn’t the fundamental principle of capitalism say that if you ask someone to do twice the amount of work, you should give them more money…


What nonsense that having delivery trucks enter the complex will cause housing prices to fall.


Are these nouveau riche trying to show off…they think they’re emperors because they live in these apartments.


They’re freaking bossy. They should know when to stop acting obnoxiously.


I’ve done delivery in Seoul, and it’s hard to find even two out of ten people who thank deliverymen, and treat them nicely. Although there weren’t many people kind to deliverymen in other regions as well, deliverymen are treated coldly especially in Seoul. In Tower Palace, ordinary houses, even in apartments, people answer the phone coldly. And now they make an unreasonable request to carry a parcel such a far distance to the door…I want to ask if they’ve thought of the situation even once from the other person’s perspective.


We can’t go without mentioning Jamshil’s Apgujeong for these problems keke These people in Gangnam show off their ignorance. Yet they they make the most delivery requests. These selfish people.


If delivery trucks can’t enter the complex, wouldn’t it be the same as rejecting delivery of the parcel? They should just throw the parcel at the front of the apartment and leave. The delivery company should give some leeway to the deliverymen if their customers complain. [Sarcastic tone]


I’ve lived in an apartment, and the resident chairmen, or building chairmen think they’re something special. They really put me off. Just don’t get delivery service then. When I call for delivery of something heavy or bulky, I feel really bad, so I give them a bottle of Bacchus. People are so heartless. Sigh.


It must be difficult for deliverymen…They carry heavy boxes up and down stairs, and listen to complaints all the phone…also, this is a bit off topic, but don’t get mad if YOU missed their call.


It’s such nonsense that letting delivery trucks enter the complex will lead housing prices to fall. Do delivery trucks threaten safety??? Then do other people live in danger everyday? Such asshatery.

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  • John

    I was a little shocked reading this article this morning. I live in a large apartment complex in Korea and I can’t believe how entitled some people are. This 1-2 day, to-your-door delivery is a wonderful modern convenience and we need to appreciate it every day. If people don’t want the delivery trucks in their complex that’s fine, but they should not ask for deliveries. Why don’t they just have their driver take the limo and go shopping for them instead?

    • Nigel

      “have their driver take the limo” LOL

  • Citizen A

    This is also the government’s fault. Disband the delivery companies. This is absolutely outrageous. We must march to the city hall in protest of this injustice and hold a candle light vigil.

    • Dark Night

      …said the candle salesman.

  • 금정산

    Many commenters don’t realise that the residents complaining about parcels not being door-delivered aren’t the same residents who are complaining about the trucks.

    • bumfromkorea

      Many commenters here often can’t (or won’) distinguish between any Koreans, period. It’s all just a lump of Koreans to these guys.

      • David

        However, playing devils advocate, when you speak to many Koreans (and I do everyday), many (not all) Koreans like to perpetrate the idea that Koreans are so similar with each other (i.e. they all have the same goals in education, want to raise their kids in the same way, have the same idea of what success is, want women with the same features, have the same ideas of beauty. . .etc). BTW Japanese do the same about their population, especially older generations. So while it is much more difficult to assign cultural norms to a mutt country like the U.S. It is not unreasonable to talk about how Koreans as a country generally feel about something i.e. “Koreans highly value education and go to extraordinary means to get their children to succeed in school.” While the 100 or so student’s mothers I see every semester at my school are all individuals, it is pretty easy to see similarities they all have in common (the way they dress, the way the advocate for their children, how they expect a school to respond to a disciplinary problem).

        • bumfromkorea

          There’s a distinct difference between people here clumping two groups of Koreans having quite literally opposite opinions into one group (and then proceeding to mock how they want two opposite things), and talking about the education, aesthetics, value system, etc of the South Korean society.

          You’re confusing “opinions” with “societal norm”; while there are crossovers, they are fundamentally different concepts. Also, societal norms like education standards, standards of success, aesthetics, etc. exist in other societies. It’s not just Koreans who have similar ideas about the societal norm – and, like many other human societies around the world, they do have subcultures/counter-cultures.

          The disturbing conclusion here is that, for many commenters here, the people living in South Korea aren’t their fellow human beings. The myth of a clump of Korean automatons thinking what they’re told to think goes right out of the window if one can read Korean newspapers, SNS, etc… and perhaps that’s the problem here.

          • David

            OF course it is not true. I know this. I am very aware that Koreans in general are quite individualistic in their opinions (like I said I talk to both students and adults many times everyday). But social norms are made up of opinions of individuals. Saying THIS is the social norm but that THIS, THIS and THIS is how Koreans actually think is saying people do not recognize that their thinking IS the social norm. Not the thinking of their grandparents. This is a common phenomenon in social science and in history (no, not just in Korea).

    • Lupe Carasco

      Of course no one knows for sure whether the complainers are exactly the same people. But its a pretty good example of a common mind set in Korea. People demand the best of both worlds and often arent aware of, or more likely choose to ignore, the connections between things like low prices, fast service and convinience on the one side and lack of safety, poor hygiene and the selfish behaviour on the other.

      • bumfromkorea

        Really? Are you really sitting there and claiming that wanting two mutually exclusive benefits (having/eating cake) is a Korean behavior?

        • Lupe Carasco

          No its a human trait. But are you going to sit there and claim Koreans dont do this? Ask the average Korean what they think about driving here. They will agree Koreans are too agressive behind the wheel and do some pretty selfish things like double parking on a corner. Cue that very same Korean doing the very same exact behaviour they have complained about. Because they are “busy”. I have travelled in many countries and lived in a few. Whacky shit happens everywhere. However this style of complaining/demanding on plainly the same issue is something that i have noticed in Korea more than anywhere accept for maybe China. Except the Chinese are lot more likely to be open about their own bad habits.

          • bumfromkorea

            If it’s a human trait, why did you feel the need to label the behavior as Korean? It would be like talking about how indifferent Koreans are towards the worth of human lives by citing murder cases. Yes, Koreans have murderers in their society. But why label murder (unattainable desire for conflicting goods) as a Korean behavior when it’s so obvious that it’s a human behavior? Why call it a common mindset in Korea, when it is a common feature of any human minds?

            And if you are claiming that you meant it as a human behavior, then how does that argument address the original comment about how people here aren’t distinguishing the Koreans who are opposed to delivery vs. Koreans who are in favor of delivery? It’s nonsensical if your point wasn’t that wanting conflicting goods at once is a Korean behavior, no?

          • Lupe Carasco

            Are you autistic? Or did i hurt your feelings because i said something about Korea? Dont take these things personally.

          • bumfromkorea

            Wow. Well, that turned personal really quickly for sure.

          • ParkJeongHer

            Bound to get dirty if you wrestle in the mud.

          • Lupe Carasco

            Because you are fixating on little parts of a discussion that has to be generalized. Talking about nations/ethnicities isnt ideal but its necessary sometimes. A lot of human behaviours are more pronounced among certain cultures. Yes i’m stating Koreans in my post, but only some overly literal schmuck who sits somewhere along the aspergers spectrum.
            After being married to, working with, travelling with, teaching, being taught by, being friends with Koreans for several years I think i have experienced enough to say that Koreans in general, more so then other cultures I have been around, have a tendancy to situate themselves in bizarre paradoxes. Driving agressively, dangerously and selfishly and then telling me that they wish Koreans were more courteous on the roads. Hiring totallyunqualified 22 year old Canadians to come here and teach English, then complaining that they arent doing a job they have no right to be doing, properly.

            Also recieving deliveries is so prevelent here. I get more things delivered here then i ever did back home. Its not a massive leap of the imagination to think that the same people recieving deliveries (i.e. basically everyone) may also include some of the people complaining about the delivery drivers.
            Sorry if this offends you. Im sure you’ll come with a follow up aspie argument.

          • bumfromkorea

            Mmm. I am loving the personal attacks. It totally makes you look more credible and reasonable.

            “Its not a massive leap of the imagination to think that the same people recieving deliveries (i.e. basically everyone) may also include some of the people complaining about the delivery drivers.”

            It is when the original article is literally saying there are disagreements between people who want delivery access and the people who don’t. So, if one has read the articles literally saying there are two groups of people with opposite opinions, and that person proceeds to conclude that the two groups of people specifically differentiated in the article are the same people, then yes. You do need a massive leap of the imaginations to think all that.

            By the way, I love the backtrack in your last comment.

            “Its not a massive leap of the imagination to think that the same people recieving deliveries (i.e. basically everyone) may also include some of the people complaining about the delivery drivers.”

            is indeed quite a leap from

            “Of course no one knows for sure whether the complainers are exactly the same people. But its a pretty good example of a common mind set in Korea. People demand the best of both worlds and often arent aware of, or more likely choose to ignore, the connections between things like low prices, fast service and convinience on the one side and lack of safety, poor hygiene and the selfish behaviour on the other.”

            I mean, it still contradicts the original article, but still. Progress.

          • ParkJeongHer

            The casual generalizations….love it.

          • SayWhat

            Thus, Lupe Carasco is giving his opinion. I thought that was the reason for the comment section?!

  • Bryan Cheron

    If some complexes don’t want delivery trucks, that’s their right. But the netizen comment above about the extra charge is a good one- it’s like delivering to a home in a mountainous area in that it takes a lot of extra time and effort to make a delivery when they have to park far away and load things onto handcarts.

  • Cho

    I live in a complex. There has been a number of accidents over the years caused by delivery drivers, including the ones on motorbikes. One older lady was even hit. Many of the drivers drive crazy because they are on a tight delivery schedule.
    I support banning them from the complex but I do believe there should be some kind of secure mail room near the entrance.

  • jake

    I support the idea of raising delivery prices. If the trucks can’t enter the complex, they will simply park on the street illegally and block traffic. That, or they will illegally park on the sidewalk. I find it ridiculous that these people use child safety as an excuse. Their kids shouldn’t be playing in the parking lots unsupervised, nor should they be playing in the garage or running across the entrance without supervision. Kids running around unsupervised lowers the property value much more than delivery trucks ever could. How hard is it for these people to take the elevator to the first floor to retrieve their packages? I’m guessing most of the people complaining about not having packages delivered to their door are unemployed housewives and pensioners, (who else would be sitting at home all day during delivery hours?) in other words, they are likely to be the same people who are in charge of childcare, and likely many of the same people who complain about delivery trucks causing safety problems.

  • FYIADragoon

    Omag hit it the best. Just as having to deal with a bunch of brats running around is something that must be taken in stride, the delivery trucks too must be accepted. Though they could put up some signage alerting the delivery trucks that their are kids running around and they need to drive slow.

  • elizabeth

    It is odd to call it delivery if it does not deliver to your doorstep. What happens if someone orders furniture or heavy items? Did the residents vote on the issue or are only some throwing their weight around?

    If the situation is really bad, maybe they could put together a list of items for which delivery can be allowed to the doorstep as a compromise.

  • milo

    I want my package delivered now! But dont you fucking dare try to drive near my apartment. I will block that shit. But hurry up and bring my package. I need it!! Just remember: keep that fucking trucking out of here.

    Like so many things in Korea, so many people want to have their cake and eat it too.

    We want a safer society! But fuck waiting 20 minutes for a pizza. Drive your god damn motor scooter on the footpath if you have to asshole. Otherwise i’ll ring your boss and moan… What? There was a crash outside my son’s school. Justice! I demand justice! This is Park Guen hae’s fault! Why cant Korea be a safe society!! Waaaaah!!!!

    • Chucky3176

      Actually you have a point. I don’t blame those delivery guys in their scooters driving like madmen, causing accidents. If they don’t deliver in minutes, they get to eat all the food, coming out of their already low salaries. When there are 10 pizza or fried chicken places per every block, excessive competition creates and leads to unreasonable consumer demands that becomes the norm in time.

      • ParkJeongHer

        Excess competition leads to this? Missing something there buddy. Excess competition without any regulation leads to this madness. I miss the days of Korea when the cops/military would just bash heads willy nilly :))

  • Chucky3176

    Koreans, as a people, tend to be very pessimistic on outlook in life in general. This generates quick public anger at a flick of a switch in general, including this non-issue.

    Even studies like this, which says Koreans are the most pessimistic in the world, then to confirms my suspicions.

    • David

      IS this where I am supposed to say “You should not generalize about Koreans” lol IT is OK, I always get in trouble when I tell people Italians are quick to temper, even though my father is Italian (in fact usually it is my other Italian friends who get the most mad).

      • Zappa Frank

        like in the case of Chucky if is an Italian to say the same than there would be no problems, I can even say ‘gli italiani sono teste di cazzo’ without any troubles (and many agreements), massive offensive generalizations are tolerated if are from someone within the group, while if said from someone outside are not tolerable (even if secretly they agree 100%).

        • Sid Driver

          This is an excellent point Zappa and I think everyone can agree with you. If you are part of the group and complain it’s more acceptable then an outsider complaining even though it’s the same complaint.

  • MeiDaxia

    Isn’t is Jamsil? Unless there is another part of Seoul with the same name… (Just a minor note, I guess. I used to live near there. Ha!)

  • Raymond

    I also hate it when garbage trucks drive down my street to collect my garbage. I wish they would park a couple of blocks away and walk the bins out of sight. The indecency of garbage collectors!

    • Chucky3176

      I wish the Korean cities would require the use of permanent garbage bins to hide those garbage bags that are put outside hideously for collection. There’s nothing more unsightly then the garbage that’s reeking piled up on the side streets, as well as that’s ripped open by cats, and garbage strewn all over the sidewalks. Please, Korean government… do something about this. As well as either putting more public trash bins all over the cities, or strictly enforcing littering with much heavier fines, or both.

      • BSDetector

        “Please, Korean government… do something about this.”

        And there it is, that is why despite technological advances we’re reverting socially and responsibly. Change through government enforcement is neither efficient or for the best, it needs to come willingly from the people.

      • David

        I have to say, a few years ago I visited Korea for the first time since 1989. The biggest difference I noticed was the litter on the ground and actual GRAFFITI!! I could not believe it. Even when Korea was a poor country and the people did not have democracy they always prided themselves on being both honest and clean. The honesty was still there but I was sad to see the litter and graffiti.

        • Chucky3176

          I remember the 1990’s well, and Korea had far cleaner streets then. The littering wasn’t as prevalent. What’s happening in the cities now is so disgusting to see. What’s enraging all the more, are the deliberate spraying of advertisement materials, many of them sex industry materials, and fried chicken places, all over the streets at night. I feel like pulverizing those guys who do that. Why don’t those angry residents who cares so much about some stupid delivery trucks in their compounds, care more about their cities and how they’re being perceived by the international visitors?

      • confusion

        Not just cats…the old people rip open your bags and search them to make a couple bucks.

  • That’s marvelous

    In my neighborhood we have no outside parking spaces, so only moving trucks are allowed to get up to the buildings. I think this is good because there are children running around and playing. There are a few spots near the entrance for temporary parking and off-loading, but in the end I still always have to walk to the guard office to pick up packages. I don’t mind that, though.

  • HaydenG

    I’m so glad I moved out of a complex. I live on the ground floor now and i have a far bigger apartment for the same price as in a complex. far more peaceful

    • Chucky3176

      My dream is to own a little cute detached home in Kangwondo with an acre of farm land, in the countryside, one day when I get older and retire. I don’t understand Koreans why they think living in an apartment is the best, and why they don’t like the ideal of detached home living.

      • HaydenG

        Because they’ve been living in the countryside for 2 thousand years and they are sick of it. I don’t understand why someone would want to live in korea permanently.
        —– Reply message —–

        • bumfromkorea

          The obliviousness is strong in this one.

      • David

        I have always be confused by that too. In the states the best middle class living is considered by a large portion of the population to be the suburbs (which I happen to love). Having your own land is wonderfully rewarding.

  • goldengluvsk2

    its so unnerving because we people are like that… everyone wants to have things their way and in this one if they find a solution, not eveyrone would be happy… if the trucks are allowed, the ones worried about their speed would complain, if theyre not allowed the clients would complain about not receiving stuff directly and if small trucks are used the company would pretty much lose $$$ and clients since they would load less products at a time and delivery would take longer… maybe if they scheduled delivery to those places at a different hour they would all be in peace?!!

    • bumfromkorea

      Amazon’s drone delivery system might work really well in Seoul…

  • Smith_90125

    If it’s an enclosed complex and they’re so worried about speed, build speed bumps or chicanes. Give drivers two choices: drive slow, or drive fast and damage your vehicle.

    Odds are, idiot drivers inside the complex are a greater risk to kids than delivery drivers.

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